SERVICES
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Customer 360 Reviews
We create and run detailed surveys with our clients’ key customers to help uncover potential unknown risks and growth opportunities.
We survey across a variety of key factors (product, team, engagement, competitors, pricing, etc).
You’ll receive a detailed report outlining where you’re strong and where there’s room for improvement with actionable suggestions, giving you time to act well before a renewal or big customer event.
What we need from you: introductions to the customer(s) you’d like us to speak with (both executives/buyers and end users to get a complete 360).
Flat fee depending on # of customers we’re speaking with.
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System Implementation & optimizations
We can implement new customer success tools for you or optimize your current tech stack that’s being used by your customer success team today.
What we need from you: access to your tech stack, who is managing it, and information on how it’s being used today.
Billed hourly.
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Process Optimization
We can have detailed conversations with your team about what they need to do/have in order to more effectively do their jobs and provide a readout with recommendations.
We can also help create key processes, like health scoring, risk management, executive alignment, customer journey mapping, etc. that are needed in order to evaluate your customer base.
Billed hourly.
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Staff Augmentation
We can provide staff augmentation for individual contributor and management level needs, depending on our current bandwidth. Please reach out for more information!
Pricing is dependent on the type of engagement.
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Other Ad Hoc Needs
We’re also happy to help create custom engagements with you depending on your need.
Pricing is dependent on the type of engagement.
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AI-driven customer health scores!
Coming Soon
We are building an AI-driven customer health score so that measuring your customer health isn’t so manual. Stay tuned for more information and please reach out if you’d like to be part of our customer beta!
